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Asia & Australia

Asia & Australia



Sound and Music
Warehouse 25

Roberna Business Park

26-28 Roberna St.


Melbourne, Victoria 3189


Tel: 61 (0)3 9555 8081

Fax: 61 (0)3 9555 8083












SM Pro Audio GmbH
Alfred-Krupp-Str. 5

48291 Telgte


Tel: +49 2504 88 88 78-0

Fax: +49 2504 88 88 78-7





North America

North America



SM Pro Audio USA

 managed by MV Pro Audio, LLC

1630 Williams Hwy #213

Grants Pass, OR 97527


Tel (Toll Free): 877-784-7383

Fax: 805-267-4115








Please note that we do not answer product support inquiries (like V-Machine support) when contacted with the addresses above.

If you need help please go to our help and support site: smproaudio.helpserve.com





Our Commitment to Privacy

We are committed to protecting your privacy online. The following explains how we collect, use, and protect the information that you provide to us.

What Information Do We Collect?

Information That You Provide Us. We accept and store any information that you submit on SMProAudio.com or by any other means. For example, you may provide personal information when you place an order, join our community, enter a giveaway, request a document, or contact us, etc. This information may include your name, address, phone number, email address, credit card and payment information, and other personal information.

Cookies. Like many Web sites, we employ a standard technology called “cookies” to distinguish you from other shoppers and to store and retrieve information about your interaction with the Web site, such as the items in your shopping cart or wish list.

Email Information and Contact Forms. We may collect, store, and use any information that you submit via email or any of the forms on our Web site. We may also collect information about email communications, such as confirming that an email was opened or which links were clicked.

How We Use Collected Information

We use collected information for the purpose of administering our commerce activities, such as completing and tracking orders, providing customer service, communicating with customers, administering giveaways and other promotions, tailoring the shopping experience, troubleshooting, improving the Web site design and functionality, and other business uses. From time to time, we may send you promotional messages or newsletter by mail or email. You always have the option to opt out of such communications (see below).

We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).

We use MailChimp for sending out newsletters. MailChimp is a service by The Rocket Science Group, LLC. MailChimp adheres to the Safe Harbor Principles. More can be found here: The Rocket Science Group, LLC on the “Safe Harbor List” of the Department of Commerce. Also MailChimp has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information.

By subscribing our newsletter you accept that your submitted data gets transmitted to the USA and being saved and processed on the servers of The Rocket Science Group, LLC.

How We Protect Your Information

In order to protect your information, we have put in place appropriate electronic, physical, and procedural safeguards. We utilize the latest generation of encryption/security technology to protect data transfer and our information systems are treated with the highest regard for security. In addition, we limit access to customer information to authorized personnel only.

How You Can Review or Correct Your Information

To review or correct your personal information, to change your communication preferences, or to opt out of our promotional communications, please contact the Customer Service.

Links to Other Web Site

SMProAudio.com is not responsible for the content or practices employed by other Web site that are linked to or from SMProAudio.com. When you use a link to go from SMProAudio.com to another Web site, our privacy policy is no longer in effect.

Your Consent

By using our Web site you consent to our collection and use of your personal information as described in our Privacy Policy. If we change our policies and procedures, we will post those changes on our Web site to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. 
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. 
Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. 
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. 
You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.

Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information can be found under http://www.google.com/intl/en_uk/analytics/tos.html (Google Analytics Terms of Service & Privacy). 
Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).


This Privacy Policy was last updated on June 27th, 2012. If you have questions or concerns about this Privacy Policy, please contact Customer Service.